cancellation policy

1. Refunds:

 

1.1 Eligibility for Refund:

   - We offer refunds for products that meet the conditions outlined in this policy.

   - To be eligible for a refund, you must request it within 4 days of receiving your product.

   - Refunds are issued to the original payment method.

 

1.2 Refund Process:

   - To initiate a refund, please contact our customer service team at +91 8333069666, support@reddotmobiles.com. 

   - Provide your order number and a detailed reason for the refund request.

   - Our team will review your request and inform you of the approval or rejection of your refund.

   - If approved, your refund will be processed within 2 business days.

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2. Returns:

 

2.1 Eligibility for Returns:

   - We accept returns for products that meet the conditions outlined in this policy.

   - To be eligible for a return, you must initiate the return within 4 days of receiving your product.

   - Products must be in their original, unopened packaging and in unused condition.

 

2.2 Return Process:

   - To initiate a return, please contact our customer service team at +91 8333069666 to obtain a Return Merchandise Authorization (RMA) number.

   - Returns without an RMA number will not be accepted.

   - Pack the product securely, including all original accessories and documents, and clearly mark the RMA number on the package.

   - You are responsible for the cost of return shipping unless the return is due to a product defect or an error on our part.

  

2.3 Return Address:

H No 37-92,PLNO 596/B
DEFENCE COLONY 
SAINIKPURI,NEREDMET,

MALKAJGIRI,HYDERABAD,

TELANGANA-500056

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3. Non-Refundable & Non-Returnable Items:

   - Certain items, such as earphones, headphones, and screen protectors, may not be eligible for return or refund due to hygiene or safety reasons.

   - Customized or personalized products are also non-refundable and non-returnable.

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4. Warranty Returns:

   - If your product is covered by a manufacturer's warranty, please refer to the warranty terms and contact the manufacturer directly for warranty-related issues. We will assist you in the warranty process as needed.

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5. Contact Us:

   - If you have any questions or concerns regarding our Refund & Return Policy or the status of your refund or return, please contact our customer service team at +91 8333069666.

 

RedDot Mobiles reserves the right to amend or update this Refund & Return Policy without prior notice. Please check this policy periodically for changes.

 

By making a purchase with RedDot Mobiles, you acknowledge that you have read and agree to the terms outlined in this Refund & Return Policy.